FAQ

The sooner the better. If you want a very specific date and time of day, then booking in advance is imperative. During normal season 2 to 3 days in advance is adequate, but during high season we get booked up quickly.

As long as we are notified of the cancellation and/or need to reschedule the day before your booked appointment, we will be able to cancel and/or reschedule without charging you the cancellation fee.

We must unfortunately charge a cancellation fee for last-minute/same day cancellations to compensate our photographers for their time. Our photographers receive their schedules at the end of the previous day. When an appointment is cancelled at the last minute, it leaves a gap in the photographer’s schedule because we do not have enough time to book an alternative appointment. As photographers plan their day around these appointments they are generally on their way to the property or already at the property when we get the cancellation notice, which means that we get billed for their time regardless of the cancellation – and it is why we are forced to charge a cancellation fee.

Charging a cancellation fee is not something we like. We understand that most of the cancellations happen due to circumstances beyond your control. However, as we must pay a cancellation fee to our photographers, we have no choice but to charge a cancellation fee as well. As a gesture of good faith, we will cover half of the cancellation fee for your first last minute cancellation.

Yes, you can, but the availability of the appointment date and time will be limited to that photographer’s schedule.

The GTA including as far East as Ajax, as far West as Mississauga/Oakville and as far North as Aurora. Outside of this area, a nominal travel fee may apply.

Different services have different turnarounds. Please refer to the service you are inquiring about.

Unfortunately, this is not possible. Each photographer is booked for appointments all day and only gets a chance to upload photographs at the end of each day; this process can take several hours and the photos generally go online overnight. However, if requested, we can send you the exterior of the property first thing the following business day.

Depending on the type and size of the brochure, the typical turnaround time ranges from one to several business days following the day of the shoot. Shortening this turnaround time increases the likelihood of errors and may compromise the final product’s quality.

We accept major credit cards, including Visa, MasterCard, and AMEX. You can also pay by e-transfer to [email protected], by direct fund transfer, or through your office.

Our photographers use high-end DSLR cameras equipped with wide-angle lenses. Each photo is captured using multiple exposures to achieve a greater dynamic range when blended during post-processing.

Foremost, it’s a question of liability. There’s always a risk involved in moving objects around. Photographers are also time limited during their photo shoot and are not familiar with the property and the different objects on site. Some things could break if moved or get damaged. There is also the possibility of the property getting damaged as the result of an object being moved or of the photographers getting hurt themselves. They do however remove little distracting objects like towels on the stove, etc. Also, each client has a different opinion of what looks good or not in a photograph. Our photographers are trained and paid to shoot beautiful photos – not to stage the interior of a home.

Yes, but please do so prior to the photo shoot otherwise the photographer will photograph the property in a systematic way to ensure that it satisfies most of our client needs. Photographers will shoot the principal rooms showing as much space as possible at angles that will show it best. They will not photograph any specifics or detailed shots unless instructed to do so prior to or during the photo shoot.

Yes. We can provide you a contact sheet with all the photographs taken. We need to know at the time of booking if you’d like to do so to avoid having our graphic designer enhance the wrong photos.

Imaginahome Inc. will never release your photos that you paid for to any third parties without your authorization as expressed in a signed waiver.

HDR (High Dynamic Range Imaging) is a set of techniques used to greatly improve the dynamic range of luminance between the darkest and lightest areas of an image that are otherwise limited by cameras. Imaginahome has been using this technique for a long time for night photography due to the great contrast of the scene at night. The technique greatly improves the quality of the photograph. Different methods are used to achieve exceptional end result. HDR photos are also useful for day photography on bright and sunny days as they bring a lot of details into the end photo.

Even though we prefer that you book our photographer since they work under our directives, we do accept photography from third parties. We recommend that the photos be sent at the highest resolution possible to ensure the best print resolution.

Yes, please let us know your preferences and we’ll be more than happy to make these changes for you.

Absolutely. Simply let us know which photos you’d like to use for the brochure once you receive them. We only request that you let us know at the time of the booking that you’d like to select photos once you receive them.

Yes, simply let us know prior designing the brochure. It is better to leave the initial layout to us since we’ll determine what’s best to keep a certain workflow. You are free to make changes once you receive the first proof as it will give you a better visual of what to change.

Absolutely. However, you need to ensure that the grammar is correct since we don’t send it to our copywriter for revisions. We do however go thru the spell checker prior printing, but it doesn’t cover syntax or grammatical errors.

As per our agreement, we sometimes showcase work we’ve done to promote our services. Your brochure might be used to showcase our work, but never will your brochure be used to promote someone else’s listing without your written consent – for instance, in the event you loose the listing. The brochure belongs to you and can only be released to someone else by signing a waiver agreeing to release the brochure and photographs taken.