Frequently Asked Questions

Summary

The Summary page you are currently viewing contains most of the information relating to your order, photos, media gallery, proofs, etc.

Main Menu

The main menu is organized as follow

The main menu located at the top right of the page is organized as follow

Photos

The PHOTOS section contains all the photos that were retouched in the form of thumbnails ready for viewing and downloading. The photos are available for download in two different resolutions.

• Downloading all the photos at once

  If you are not currently under the PHOTOS section, click on PHOTOS  from the options on left side of the page.

  Click on the icon at the top of the page if you are not currently under that section and then scroll to the bottom of the page past all the photos until you see the DOWNLOAD ALL PHOTOS button.

  
  

  Alternatively, you can access the PHOTOS section by clicking on MENU from the top of the page and then click on  PHOTOS.

  Alternatively, you can access the PHOTOS section by clicking on the menu icon from the top right of the page and then click on MENU, then click on
  PHOTOS.

  
  

  For high resolution photos (about 1920 x 1080)

  Click on DOWNLOAD HIGH RES PHOTOS located on the right side of the page.

  For full resolution photos (about 4000 x 3000)

  Click on DOWNLOAD FULL RES PHOTOS located on the right side of the page.

  For high resolution photos (about 1920 x 1080)

  Click on DOWNLOAD HIGH RES PHOTOS located below the thumbnails.

  For full resolution photos (about 4000 x 3000)

  Click on DOWNLOAD FULL RES PHOTOS located below the thumbnails.

  
  

  If you have a Dropbox account and would like to save the photos directly to your Dropbox acount, select SAVE TO DROPBOX.

  Once the download process is started, allow the download to complete prior closing the web browser. This may take few minutes depending on the internet connection speed, number of photos to download and the resolution selected.

  A generated ZIP file containing all your photos will be saved on our computer/device. By default, most browser will save your downloaded files to the Download folder. Refer to your browser/device for more information regarding the location the downloaded files are stored.

• Viewing & downloading individual photos

  To download one specific photo, simply click on one of the download icons located at the bottom corner of each photo.

  H: High resolution
  F: Full resolution

  

  To enlarge a photo, simply click on it. You can also download the photo in high resolution when viewing it enlarged by clicking on the download icon found at the top right corner of the screen.

• Using the filters to view photos by label

  To view only certain photos, click on a keyword label shown above the thumbnails. This will filter out the photos and only display the ones matching the keyword.

• Sharing the downloadable photos with someone

  The shareable link allows you to share the downloadable photos as a ZIP file with your clients, office, ad agency, etc. without them seeing the details of your order, etc.

  Simply select the image resolution you want and click on SHARE PHOTOS located on the right side of the page.

  Simply select the image resolution you want and click on SHARE PHOTOS located below the thumbnails.

  
  

  From the popup window, click on either COPY (or click on the URL shown) which will copy the link to your memory buffer. This link can then be pasted into an email or messaging app.

  The link generated is valid for 7 days. Note that you can create as many download links as you like and each download link will expire after 7 days.

  If you simply want your clients to view the photos without the need to have to download them, it is best to email them the media gallery link instead. The link can be found under the GALLERY section.

  More information can be found under the Media Gallery help section.

• Viewing all the remaining photos that the photographer may have taken

  In the event the photographer took more photos than the number of retouched photos that come with the package, you can view the remaining unretouched photos by clicking on VIEW REMAINING PHOTOS.

  From there, you can simply select any additional photos you'd like to have retouched and click on CONFIRM, then SEND.

  When selecting more photos to be retouched than what the package comes with, the additional retouching fee will be displayed on the bottom of the page.

Media Gallery

The MEDIA GALLERY section contains the URL(s), information and basic options relating to the gallery.

the page may be broken down into sections accessible by different tabs if more than one service was ordered.

For instance, if a video and Matterport tour were ordered, the details relating to these services will be accessible under their respective tab.

The status of the media gallery is shown right below the URL including the default expiry date.

The number of views is also shown on that page.

Using the media gallery

• Viewing the media gallery

  Click on the VIEW MEDIA GALLERY button to view the current media gallery in a new tab.

  An embedded preview of the media gallery is also shown on that page right below the gallery options.

  It is recommended to go over the media gallery to ensure that the photos are showing properly and that the information displayed is accurate, including the contact information.

  In the event something is incorrect, you can either contact us or make some of the changes on your end as well by clicking on EDIT MEDIA GALLERY .

• Using/sharing the media gallery for a listing, website or online post

  The URL for the media gallery found under the GALLERY section can be used to link the gallery to a listing or simply posted inside an email or message.

  Clicking on COPY or simply clicking on the URL itself will copy the link to the memory buffer. From there the link can be pasted where needed.

  To share the gallery on Facebook, Twitter, LinkedIn or Pinterest, simply click on the respective icons located on the right side of the page.

  To share the link on Facebook, Twitter, LinkedIn or Pinterest, simply click on the respective icons located all the way to the bottom of the page.

  Do not use/copy the URL from your browser address bar of the order summary page for your listing or to promote the listing online. Be sure to use the media gallery link instead.

  The media gallery URL will always start with https://imaginahome.com/WL/orders/gallery.html/...

  If you don't see .../gallery.html part of the URL, then you have the wrong link.

  For safety reasons, using the incorrect link in your listing (or other social media sites) will result in redirecting the user to an invalid page. This is to prevent sharing any sensitive information of your order publicly with everyone.

• Accessing the Matterport tour on its own (when available)

  If you ordered a Matterport tour, the tour will be part of the media gallery once the tour is ready.

  To access the tour on its own and not part of the gallery, from the GALLERY section, click on the MATTERPORT tab.

  From there, you can either preview the Matterport tour or copy the URL by clicking on COPY or by clicking directly on the URL itself.

  An embedded code is also provided in the event you want the tour embedded into a website.

  You can check the status of the video under the STATUS option of the main menu.

  Note that the Matterport tour is valid for a period of 6 months from the time it is activated. Please contact us before the expiry date if you need to extend the tour for a nominal fee.

• Accessing the video tour on its own (when available)

  If you ordered a video, the video will be part of the media gallery once the video is ready.

  To access the video on its own and not part of the gallery, from the  GALLERY section, click on the VIDEO tab.

  From there, you can either preview the video or copy the URL by clicking on COPY or by clicking directly on the URL itself.

  You can check the status of the video under the STATUS option of the main menu.

  When a branded video is available, a secondary unbranded video link will be provided as well.

  If you requested to have the actual video file(s) and haven't gotten an email about the download link(s), simply contact us. The video download link(s) are not part of the system for the time being and have to be emailed to you separately via a third party download site such as wetransfer.com

  Videos are hosted on our YouTube channel and are publicly accessible directly from YouTube. Contact us if you need to have the video remove. By default videos are kept online for roughly 2 years before unlisting them.

• Setting or changing the soundtrack of the gallery
• Number of views the gallery is receiving

  From the GALLERY section, the number of visitors is shown to the right side of the page.

  From the GALLERY section, the number of visitors is shown toward the bottom of the page.

  Click on  NB VIEWS for additional stats regarding the number of views.

Editing the media gallery

• Reordering the photos in the gallery

  By default, the order of the photos in the gallery will follow the logical flow of the property in the case of real estate photography.

  However, the order of the photos may not always be optimal and can easily be altered by moving them around with a simple drag & drop.

  Go to the Photos tab and simply drag & drop the photos around to change the order.

  

  Once satisfied with the order, click on the SAVE button.

  Refer to the Edit Gallery help section for more information regarding reordering the photos.
• Removing existing photos from the media gallery
  Go to the Photos tab and hover over the desired photo and check the Hide checkbox.

  

  Once done, click on the SAVE button.

  Note that you can only hide unwanted photos from the gallery and not remove them. Hidden photos are still downloadable from the download options you have access to and from the shareable download link. This allows you to revert back any hidden photos. You can however remove any photos you have uploaded yourself.
• Adding one or more photos to the gallery

  You can add up to 30 of your own photos to the media gallery. The photos have to be in jpeg format.

  Go to the Photos tab and click on the button from the tools menu located on the left side of the popup window.

  A file dialog popup window will open.

  

  Locate the photo(s) you want to add. Note that you can add multiple photos at once by selecting the desired files.

  The photo(s) will be added to the end of the list of photos. From there you can re-order the position of the photo by simply dragging & dropping the image around.

  Once done, click on the SAVE button.

  Refer to the Edit Gallery help section for more information regarding adding more photos.
• Making the media gallery private/public or setting an expiry date
  Go to the Info tab.

  To set the media gallery status to either Private or Public, simply change it under the Status field.

  

  By default, new galleries are set to Public. If you don't want the gallery to be public by default, you can set the default status of all future galleries to Private from the MY PROFILE page.

  When the gallery is set to private, it can only be viewed internally from the Gallery section.

  
  

  When the media gallery status is set to Public, it will remain publicly accessible until it reaches the expiry date, which is set to one year by default from date the order was placed. This is to ensure that media galleries don't remain public indefinitely.

  You can change the expiry date to a sooner or later date by simply changing the date under the Expiry field.

  Note that you can also set a specific post date for when the media gallery becomes publicly available. This allows you to share or link the media gallery to a listing ahead of time before it becomes available. By default, the media gallery is available immediately.
• Adding a caption, description, pricing and other details to the gallery
  Go to the Info tab.

  Multiple fields are provided to make the media gallery more appealing. For instance you can include a description about the property, add a caption, the price and MLS number. You can also create a list of inclusions which can be ordered in columns as well.

  There is also a Mortgage Calculator section from where you can preset the values such as the interest rate, PMI, property tax, etc. Setting these default values will make the mortgage calculator data shown under the media gallery more userful.

  

  Refer to the Edit Gallery help section for more information regarding the use of each field under the Info tab.
• Updating the contact information shown in the gallery

  Go to MY ACCOUNT menu and select  MY PROFILE

  From that page, you will be able to update most of the information shown under the contact section of the media gallery.

  Note that any changes to your profile will be reflected on all your existing media galleries. It is not possible to modify the contact information for only one specific gallery.
• Changing the accent color of one gallery

  By default, the media gallery and all the pages relating to your order will have the Imaginahome RED accent color.

  You can change the accent color to one specific media gallery only or set the default accent color for all future media galleries.

  To change the accent color of the gallery

  Go to the Gallery Settings tab.

  Select the desired accent color from the color swatch.

  

  Once done, click on the SAVE button.

  To change the default accent color in general

  Go to MY ACCOUNT menu and select  MY PROFILE

  A new page will open to your profile settings.

  Scoll down to MEDIA GALLERY DEFAULT SETTNGS and expand that section.

  Select the desired accent color from the color swatch.

  

  Click on UPDATE.

  Note that changing the default accent color may not change the accent color of past galleries if changes to the gallery where made.
• Removing & reordering sections from the media gallery layout

  The media gallery layout is broken down into sections which are shown depending on the service ordered.

  Generally speaking, the media gallery may contain the following sections following this order:

  • Photo slideshow (If photos are present)
  • Gallery grid view (If photos are present)
  • Matterport tour (If the Matterport tour is present)
  • 360 tour (If the 360 tour is present)
  • Video (If the video is present)
  • Information about the property/gallery, description, map, etc.
  • Contact information and contact form (If the tour is branded)

  Go to the Layout tab. A preview of the current media gallery will take few seconds to load.

  Hiding a section

  To hide a section, simply hover over the desired section of the gallery and check the Hide Section option that appears.

  Moving a section around

  To move a section around, simply drag & drop the section above or below another section. While dragging a section around, the media gallery layout will zoom out to allow for easier movement of the section currently being dragged.

  While draging a section to a position above or below another section that is currently not visible on screen, use the mouse scroll wheel to scroll the gallery up or down.
• Applying Instagram like-filters to the photos in the gallery

  You can stylize the look of your photos by applying a filter to them similar to how Instagram and other social media platforms have.

  By default, your photos will not have any filters applied to them and any style applied to the photos is not permanent and can be altered as often as you like or removed.

  To apply a filter to one or more photos:

  Go to the Photos tab.

  Click on the button from the tools menu located on the left side of the popup window.

  A menu strip will appear on top of the photos with a preview of the different filters applied to the current photo selected.

  

  The filter name is shown for each filter preview. Use the right arrow (or drag the filters preview) to navigate the list of filters.

  

  Click on the desired filter to apply that filter style to the selected photo. The name of the filter applied will show over the selected photo.

  You can apply the current filter selected to another photo by clicking on the APPLY FILTER-NAME button.

  You can also apply the current filter to all the photos by clicking on the APPLY TO ALL button.

  Once done, click on the SAVE button.
• List of edits you can do with the Media Gallery

  Photos Tab

  • Add your own photos to the media gallery
  • Hide existing photos from the media gallery
  • Modify the label shown for each photo
  • Reorder the sequence the photos appear in the media gallery including the download link
  • Apply Instagram-like filters to the desired photos
  • Color Correct and Crop desired photos

  Info Tab

  • Change the Status of the media gallery to either Private or Public
  • Hide the Property Address from the media gallery
  • Enable/Disable the Walkscore
  • Change/Modify the Address/Title shown on the media gallery
  • Set the Post Date of when the media gallery becomes publicly accessible
  • Set the Expiry Date of when the media gallery ends being publicly accessible
  • Add the MLS Number of the listing
  • Add the Price of the property
  • Add a Caption that would be shown under the header and info section of the media gallery
  • Add a Brief Description that would be shown under the info section of the media gallery
  • Add the Main Description that would be shown under the header and info section of the media gallery
  • Create a List of Features/Inclusions with the option to organized multiple lists by column
  • Enable/Disable the Mortgage Calculator and set the default values of certain fields

  Music Tab

  • Select a Soundtrack for the media gallery
  • Filter the list of soundtracks by Genres or Tags
  • Set desired soundtracks as favourite for simplifying future selection

  Layout Tab

  • Hide sections from the media gallery
  • Change the order of the different sections shown on the media gallery

  Gallery Settings

  • Enable Large Labels to slide over each photo when the media gallery is set to Slide mode
  • Change the way the image slideshow fits the screen by either Filling the entire frame or Fitting the entire frame to avoid cropping
  • Limit the media gallery Width in order fit the slideshow without black bars on the side or cropping the images
  • Set the photo slideshow Transition Style to either Fade or Slide
  • Set the Zooming Effect amount between slides when in Fade mode
  • Change the Accent Color of the media gallery
  • Set the Slide Duration that each image is on screen for
  • Set the Transition Speed between images

DOCUMENTS

Proofs

When your order includes a brochure, postcards or other design work, a proof will become available for review under the PROOFS section.

The most recent proof will be shown first followed by any previous proofs.

You will receive an email each time a new proof is available for review.

• Reviewing the proof
  To review a proof, click on the cover of the most recent proof to open the PDF document.
• Requesting design changes

  To request changes, click on the REQUEST CHANGES button located above the latest proof.

  A popup window will open. Enter all the changes you have and click on the SEND button. An email will be sent to you once a new proof is available for review.

  You can also email the graphic designer directly with your changes if you prefer and can contact us by phone as well.

• Approving the design for prints

  Once you are satified with the design, click on the APPROVE button located above the latest proof.

  A popup window will open. Enter any additional information regarding the approval if needed and click on the SEND button.

  You can update the number of prints shown and if you need the printed material to be delivered or delivered elsewhere.

  Shortly after you approve, an email will follow confirming the details of the approval with an ETA.

  Before approving the brochure, please ensure that all the information shown is accurate including spelling.

  We do run a spell check and review the final proof prior printing, however the built-in spell checker may not always pick up certain words.

  Ensure that your contact information such as the spelling of your name and title are correct and that your phone number(s) and email address(es) shown are accurate.

  Verify the number of prints shown in the approval message as well.

Some orders will have more than one design item such as when ordering a brochure and a postcard. When this is the case, the proofs shown will be grouped by item.

Order Status

Payment & Receipt

My Account

The [ MY ACCOUNT ] menu contains shortcuts to other pages and options relating to your account.

• About your ACCOUNT SUMMARY page

  The [  ACCOUNT SUMMARY ] is the home page of your account.

  From there you can view your most recent orders, galleries, access your profile and soon have access to tools currently in developments.

  Also found on that page are articles written by our writer relating to the real estate industries which are added on a regular basis. These blog posts can easily be shared on your own platform.

  Updates relating to the platform and other services will be posted on the home page.
• Regarding your PROFILE page

  The [  PROFILE ] page is where you can make certain changes relating mostly to the information shown on the media gallery.

  The profile page is divided into sections as follow

  My Details

  • First Name (Can only be updated by one of our staff)
  • Last Name (Can only be updated by one of our staff)
  • Shown As (Altername name shown in the gallery instead of your name)
  • Title
  • Photo (Profile picture shown on the contact form)
  • Email(s) (Used for the contact form)
  • Cell Phone
  • Alt. Phone
  • Username (For signing in into the platform)
  • Password (For signing in into the platform)

  Office Details

  • Office Name (Can only be updated by one of our staff)
  • Address(Can only be updated by one of our staff)
  • Phone(Can only be updated by one of our staff)
  • Office Logo

  Social Media Settings

  • Logo (Your brand)
  • Bio/Description about yourself/team (Shown on the media gallery)
  • Your Website URL (Shown on the media gallery contact form)
  • Your Facebook page URL (Shown on the media gallery contact form)
  • Your Instragram page URL (Shown on the media gallery contact form)
  • Your Twitter page URL (Shown on the media gallery contact form)
  • Your LinkedIn page URL (Shown on the media gallery contact form)
  • Your YouTube channel URL (Shown on the media gallery contact form)

  Media Gallery Default Music

  You can set the soundtrack that will be played by default on all future media galleries.

  You also have the option to create a list of your favourite soundtracks from the available options. This will simplifiy choosing different soundtrack for each existing gallery by only showing the soundtracks you have chosen.

  Media Gallery Default Settings

  Multiple settings are available for the media gallery which can be set so all future galleries will have the same settings by default.

  Some of the options available are

  • Setting the default gallery status to either Private or Public.
  • Setting the default slideshow style to either Fade or Slide.
• Accessing all your ORDERS

  All of your past, current and upcoming orders can be accessed through the [  ORDERS ] page.

  You can also download all your receipts in one ZIP file if you have more than 3 receipts for any given year.

• Managing your GALLERIES

  All of your past, current and upcoming galleries can be accessed through the [  GALLERIES ] page.

• Adding or updating your PAYMENT METHOD